General Questions
Is there any type of warranty?
Nero Glass sunglasses come with a 60-day accidental damage protection. Please contact customerservice@neroglass.com if you'd like to use this option.
Can I get prescription lenses in these sunglasses?
Nero Glass styles do not offer prescriptions at this time, however some of our customers have reported being able to have Lens-crafters fit lenses to the some of our styles.
Can you do custom orders?
We can custom order a variety of colors and frames, all with a 60 day quality guarantee, and at no additional cost! Just email customerservice@neroglass.com to get started!
What accessories come with these sunglasses?
All customer-purchased Nero Glass styles come with a free Armoire box and Luxury Origami Leatherette case embossed with our logos when purchased in store. BOGO combos come with 1 set of accessories.
I see cheaper priced sunglasses like these, why?
Other similar sunglasses, we've found, are of poor quality in comparison.
Plastic "look-a-like metal" materials, poorly coated metals, weak spot welding, stripped hinges, knock-off UV400 lenses, and claimed or weak polarization are very common faults our QC has found with with cheaper brands.
Shipping
Is international shipping available?
Use code INTLSHIP and we'll include a second pair of glasses for 50% off so you get even more value for your shipping! Discount only applies to orders shipped outside the continental United States.
How much is shipping?
All domestic orders from Nero Glass are shipped FREE. Expedited and international shipping is calculated at checkout!
Returns
How do I return an item?
Please contact customerservice@neroglass.com with your order information to request a return.
Do I have to pay anything to return my items?
Returns at Nero Glass are free. To qualify, items must be in their original un-used and undamaged condition. If you've accidentally damaged your sunglasses, consider our 60-day replacement policy.